Return Refund & Cancellation Policy

Refund and Cancellation Policy
Thank you for shopping at Feretrofit! This Refund and Cancellation Policy ("Policy") applies to all purchases of auto lighting products ("Products") made through the website ("Website"). By placing an order for Products on our Website, you agree to the terms outlined in this Policy.
1. Cancellation of Orders
a. Order Cancellation by Customer: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your cancellation request; however, please note that if your order has already been processed or shipped, we may not be able to cancel it. In such cases, you may need to follow our return process as described in Section 2.
b. Order Cancellation by Feretrofit: We reserve the right to cancel any order in our sole discretion, including but not limited to situations where the Product is out of stock, there are pricing errors, or we suspect fraudulent activity. If we cancel your order, we will notify you and provide a refund for the full purchase price.
2. Returns and Refunds
a. Return Eligibility: We accept returns of Products within [insert number] days from the date of delivery, provided that the Product is unused, undamaged, and in its original packaging. Any Product that is returned in a condition that makes it impossible to resell may not be eligible for a refund.
b. Return Process: To initiate a return, please contact our customer support team and provide the necessary details, including your order number and the reason for the return. We will guide you through the return process and provide you with any additional instructions or documentation required.
c. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective Product. We recommend using a trackable shipping method to ensure that the returned Product reaches us safely. We are not responsible for any lost or damaged returns.
d. Refund Processing: Once we receive and inspect the returned Product, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.
e. Non-Refundable Items: Certain items may not be eligible for a refund, including but not limited to gift cards or promotional items. We will clearly indicate any non-refundable items at the time of purchase.
3. Damaged or Defective Products
a. Product Inspection: Upon receiving your order, please inspect the Products carefully for any damage or defects. If you notice any issues, please contact our customer support team within [insert number] days of delivery to report the problem. We may request supporting documentation or photographs to assess the issue.
b. Replacement or Refund: If the Product is confirmed to be damaged or defective, we will offer you the option of a replacement (subject to availability) or a refund. In such cases, we will cover the return shipping costs.
4. Changes to Policy
We reserve the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Policy on our Website. It is your responsibility to review this Policy periodically for any updates.
If you have any questions or need further assistance regarding our refund and cancellation policy, please contact our customer support team at +91 8108284881